On Tuesday, September 3 and Wednesday, September 4, some 20 employees of the Public Entity Saba took part in a short customer service course which focused on how to deal with difficult people and situations.
The course, which covered two half days, was facilitated by Dr. Natasha Gittens and Catherine Burns of Customer Service Mobile Academy (CSMA), which is part of the Training Professionals International (TPI).
On the initiative of the Public Entity’s Human Resources (HR) Department, CSMA was asked to provide training for civil servants who have regular, first contact with members of the community during their workday. The focus of the course was on ‘understanding personality styles and providing excellent customer service’.
The course took place at Queen’s Gardens Resort.