Pilot programme launched for online income-tax return

As of March 1, taxpayers in Bonaire, St. Eustatius and Saba may file their income-tax returns online. A pilot program to make this possible started this month. For the first time taxpayers in the Caribbean Netherlands have the option to either file their tax return on paper or online for the 2015 tax year.

This way the Caribbean Netherlands Tax Office B/ CN wants to make it easier for residents to file their tax return in the way which suits them best. B/CN developed a special program in cooperation with a local company.

With this pilot program B/ CN wants to improve its user- friendliness and services for residents of the Caribbean Netherlands. Roughly 7,000 taxpayers annually file for tax return at B/CN.

The tax-return program and its explanation are available in Dutch and English during the trial period. Since not everyone has a computer at his or her disposal, there are computers with scanners at the tax offices on Statia, Saba and Bonaire, which residents may use to file their income-tax return.

As part of this pilot program, the income-tax returns during “Assistance with filling out your tax return” will also be filed online. The B/CN employee who helps the taxpayer will, therefore, ask for an e-mail address. In case one does not have an email address, the paper version of the income-tax return will be completed.

Through March 31 a special support call centre will be available to residents for assistance with the income tax online log-in procedure via the tel. 782-1861 and 795- 3599, on workdays 8:00am- 8:00pm and on Saturday 10:00am-6:00pm.

A short film has also been made, which shows how to create an account and which guides viewers through the log-in procedure. One can watch this film via the following link: http://www.belastingdienstcn. nl/bcn/nl/prive/belastingjaar- 2015/online-ib-aangifte/ ib-online-video .

After completion of this pilot program B/CN will evaluate its use and if it turns out to be a big success, they might take further steps towards increasing digital communication with taxpayers and their digital services.

The Daily Herald.

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