Update: Launch of Notification and Referral Point for Healthcare Caribbean Netherlands

Rectification:

The text below is a rectification of an earlier press release of the RCN on the same subject.

The Notification and Referral Point for Healthcare Caribbean Netherlands on Bonaire, St. Eustatius and Saba will be launched on May 4th, 2015. Citizens may contact this Notification and Referral Point with signals about the quality of care and also for questions about the possibilities for the treatment of complaints about the quality of care.

The Notification and Referral Point is independent from healthcare providers and has been established by the Healthcare Inspectorate.

On each islands the Notification and Referral Point is located in the RCN office.

Referrals

The Notification and Referral Point does not treat the complaints itself but it does offer assistance to the questioner for example by giving information or by referring them to the right person or agency for the treatment of a complaint or report.

Questions could be for example:

  • What can I do if I have a complaint about a healthcare provider?
  • How do I lodge an official complaint with a healthcare provider?
  • To whom can I give a signal about the quality of care?
  • How can I claim compensation?

Depending on what a person wants to achieve by giving a signal or lodging a complaint, the Notification and Referral Point may refer this person to the healthcare provider themselves, a complaints officer, a complaints commission, the Healthcare Inspectorate or – if financial compensation is claimed – to the court.

 

What does a person want to achieve with a complaint or signal?

Examples of what a person wishes to achieve with a complaint or signal are:

  • I want an apology
  • I want recognition of my complaint, I want to be heard
  • I want to prevent a repeat for myself and for others
  • I want to contribute to good healthcare by giving a signal
  • I want a judgement about the legitimacy of my complaint or I want measures to be taken

Consulting the Notification and Referral Point is free of charge.

 

Where can people go to?

On each island the Notification and Referral Point is located in the RCN office.

It is also possible to contact the Notification and Referral Point by telephone or via e-mail. Please find the contact details per island below:

Saba

Name: Bastiaan Janssens

Telephone: (+599) 416 5319

E-mail: Bastiaan.Janssens@rijksdienstCN.com

Address: RCN office, the Bottom

Office hours: 08:00 through 17:00 hours

 

Bonaire

Name: Menouschka Frans

Telephone: (+599) 715 8886

E-mail: Menouschka.Frans@rijksdienstCN.com

Address: RCN office Bonaire Mall, Kaya Grandi 24, Kralendijk

Office hours: 08:00 through 17:00 hours

 

St. Eustatius

Name: Vivien Lopes

Telephone: (+599) 318 4706

E-mail: Vivien.Lopes@rijksdienstCN.com

Address: RCN office, HM Queen Beatrixstraat, Oranjestad

Office hours: 08:00 through 17:00 hours

 

 

 

Press release RCN, May 8, 2015

 

 

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Tax Office & CoC organize Information session for all businesses May 11

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